Norfolk and Norwich University Hospitals
Change Management and Teams Implementation.
“Ingentive were brilliant, their approach was friendly and accommodating, and people went out of their way to email after to tell me how much they enjoyed the sessions they attended.”
- Sarah Boyd, Head of Digital Experience & Transformation
As part of Norfolk and Waveney Health and Care Partnership (STP), Norfolk and Norwich University Hospitals NHS Foundation Trust carries out nearly one million outpatient appointments, day case procedures and inpatient admissions annually.
Our client not only required a solution for a large user base with different requirements for learning, but to deliver this during the Covid-19 pandemic. With varying levels of IT literacy, healthcare end users shouldn't have to focus on IT, technology should enable them to do their job better and more efficiently. Training has been a key component to introduce Microsoft Teams to seven of the organisations within Norfolk and Waveney Health and Care Partnership, including NNUH, work more effectively.
Ingentive delivered a Change Management engagement with a clear digital inclusion and accessibility focus. Change Management is more than just the initial training sessions themselves - we provide the client with drop-in clinics where any of the users or champions can join and ask questions or seek support in an informal setting. We held a variety of knowledge webinars and created different formats of support materials to allow for all types of learning styles and preferences. Supporting materials included a PDF ‘How To’ guide on using the accessibility tools within Microsoft Teams and the other Office applications; From Immersive Reader to Chat Translation, we created a step-by-step guide for end users. Beyond this, we also built bitesize videos with the same content, so that those who prefer to learn visually could follow along with the videos.
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