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Elly Fenton19 October 20233 min read

Unlocking the Future: How AI in Microsoft Teams is Shaping 2024

So far in 2023, Microsoft Teams had made significant strides Artificial Intelligent (AI), and the role of Microsoft partners, like Ingentive, in implementing AI solutions has become even more crucial. This year, Microsoft Teams harnessed AI to create a more intelligent and streamlined workspace for organisations. New AI-driven features have been introduced or expanded upon, including smart replies, automatic transcription, and intelligent suggestions for files and messages. These features have not only improved the overall user experience, but also significantly increased productivity and collaboration within Microsoft Teams for business.

But what should we be expecting in 2024?

  • Advanced AI Integrations: Microsoft Teams is poised to continue its integration of AI for business in 2024. This integration will likely continue to go beyond chat assistance and meeting transcription due to AI advancements and Copilot. Microsoft's partners like us will be instrumental in helping organisations implement more advanced AI solutions, such as Copilot, predictive analytics for better decision-making and personalised content recommendations to enhance employee engagement.
  • AI-Powered Chatbots: Chatbots for business, powered by AI, are expected to play a more prominent role in Teams. These bots can be used for various tasks, such as automating routine processes, answering frequently asked questions, and assisting employees in finding the information they need. We assist organisations in building and customising these AI chatbots, which we call Power Virtual Agents (PVA) to meet specific business needs. You can learn more about this on our website. 
  • Enhanced Data Analytics: AI will continue to enable powerful data analytics in Teams. Organisations can use AI-driven analytics to gain insights into employee productivity, collaboration patterns, and even predict future trends. This data can be invaluable for making informed decisions and optimising workflows. We implement Power BI and other data and analytics tools to help organisations set up and make the most of these analytics tools.
  • AI-Enhanced Customer Support: In 2024, AI-driven customer support within Microsoft Teams is likely to become even more sophisticated. With AI-powered features like sentiment analysis and automated issue resolution, organisations can enhance their customer service and support capabilities. This can feel overwhelming to those who don’t know the tech, however, at Ingentive help tailor these solutions to align with an organisation's unique customer service requirements.
  • Personalised Learning and Training: AI can be used for personalised learning and training within Teams and Viva. In partnership with Microsoft, organisations can create AI-driven learning paths for employees, recommend relevant training materials, and even offer AI-assisted tutoring. This is especially valuable for remote or hybrid work settings where training and development have to be adapted to the individual needs of employees.

Ingentive play a pivotal role in helping organisations leverage advanced AI capabilities within Microsoft Teams. By collaborating with Microsoft-certified partners, you'll ensure that you are implementing AI solutions effectively and efficiently, tailored to their specific requirements.

“The age of AI is upon us, and Microsoft is powering it."

- Satya Nadella  Microsoft CEO

Our partnering with Microsoft doesn't only provide access to cutting-edge technology. It ensures that your organisation has the support and expertise needed to implement AI solutions successfully and securely. We enable your organisation to harness AI's power to enhance productivity, streamline processes, and create a more intelligent and adaptable workspace in 2024 and beyond.

We know that the integration of AI within Microsoft Teams is expected to continue evolving, and Ingentive are instrumental in helping organisations make the most of these AI-driven enhancements. With AI-powered features and tools, Teams is set to become an even more powerful platform for improving collaboration, productivity, and customer support in the coming year. Organisations that leverage Microsoft's partnerships and AI capabilities within Teams will find themselves at the forefront of innovation and efficiency in the digital workplace.

Why choose Ingentive?

Our team are specialists in implementing AI into businesses, yet we understand that each business is different and has different needs and goals. We are uniquely placed as a Microsoft FastTrack Ready Partner that are able to diagnose your organisation's digital processes, using your use cases. From this understanding, we create tailor-made solutions that suit your business needs. And that's not all! Not only do we implement AI and Microsoft Copilot, but we use it internally too - ensuring that Ingentive know from experience, the positive effects of utilising these solutions.

Want to learn more about how Ingentive can help you stay ahead of the AI curve? Get in touch to see how we can help your business digitally evolve.